Refund Policy

Primal Alpha™ Return & Refund Policy

Last Updated: November 11, 2025

Thank you for choosing Primal Alpha™.
We’re confident that our formula will help you feel stronger, sharper, and more energized — but if it doesn’t deliver for you, you’re completely protected by our 365-Day Money-Back Guarantee.

Our goal is to make your experience smooth, transparent, and risk-free.
Please review the guidelines below regarding eligibility, process, and fair-use terms.

Our Guarantee

If you’ve used Primal Alpha™ and don’t feel satisfied with your results — for any reason — you can request a full refund within 365 days of your purchase.

✅ No questions asked
✅ No returns required
✅ You keep the product

That’s our promise. We stand behind every capsule we make.

Fair Use & Eligibility

To protect honest customers and prevent misuse, we’ve set a few simple conditions:

  • The 365-day guarantee applies to your first purchase of each product type.

  • Refunds are limited to two (2) orders per household per 12-month period.

  • The policy applies only to purchases made directly on primal-alpha.co

  • Large-quantity or wholesale orders are not eligible under this policy.

  • Repeated refund requests or suspected abuse may result in ineligibility for future refunds or purchases.

This ensures our guarantee remains fair, sustainable, and available to genuine customers.

How to Request a Refund

To request your refund, simply contact our support team:

📧 Email: support@primal-alpha.co

Please include your order number, the name used at checkout, and a short note confirming your request.
Our team will process your refund quickly — usually within 5–10 business days, depending on your bank or card provider.

Refund Processing

  • Approval: Refunds are verified and approved by our team before processing.

  • Processing Time: Once approved, funds are returned to your original payment method within 5–10 business days.

  • Confirmation: You’ll receive a confirmation email once your refund is completed.

No Returns Required

We don’t ask you to send anything back.
You can keep the product as our way of thanking you for giving Primal Alpha™ a try and trusting our mission.

Damaged, Incorrect, or Lost Items

  • Damaged or Defective Products: If your product arrives damaged or defective, contact us within 48 hours of delivery for a replacement or refund.

  • Incorrect Shipments: If you receive the wrong product, we’ll cover the return shipping and send the correct item immediately.

  • Lost Packages: If your order doesn’t arrive, our team will assist with a carrier investigation and replacement.

Contact Us

For any questions about refunds or assistance with your order:

📧 Email: support@primal-alpha.co
📍 Address: 16192 Coastal Highway, Lewes, Delaware 19958, United States