Shipping Policy
Primal Alpha™ Shipping Policy
Last Updated: November 11, 2025
Who We Are
Primal Alpha LLC (“Primal Alpha,” “we,” “us,” or “our”) operates the website primal-alpha.co (the “Site”).
Our goal is to ensure a fast, reliable, and transparent shipping experience for every customer.
Please review the details of our shipping and delivery policy below.
Shipping Costs
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Free Shipping: We offer free standard shipping on all U.S. orders.
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Delivery Area: We currently ship within the United States.
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Future Expansion: International shipping options will be added soon to serve our growing global community.
Order Processing Time
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Processing Time: Orders are typically processed within 1 business days (Monday–Friday).
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Cut-off Time: Orders placed before 10:00 PM CET / 4:00 PM EST are usually processed the same day.
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Non-Processing Days: Orders are not processed on weekends or U.S. public holidays.
You will receive an email confirmation as soon as your order has been shipped.
Delivery Time
Estimated delivery is 5–7 business days after processing, depending on your location.
Please note that delivery times are estimates only and may vary due to factors beyond our control — such as carrier delays, customs clearance, or extreme weather conditions.
Shipping Process
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Courier Services: We partner with trusted global carriers such as DHL, FedEx, and USPS to deliver your order quickly and safely.
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Tracking Information: Once your order has shipped, you will receive a tracking number via email to monitor your delivery in real time.
Lost or Damaged Items
We take full responsibility for the condition of your product until it arrives safely.
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Damaged Orders: If your order arrives damaged, contact us within 48 hours of delivery at support@primal-alpha.co.
We will arrange a replacement or refund as quickly as possible. -
Lost Orders: If your shipment is delayed or lost, please contact us immediately.
We’ll initiate a carrier investigation and ensure you receive a replacement or full refund.
Contact Us
If you have any questions about shipping or your order, please reach out to our customer support team:
📧 Email: support@primal-alpha.co
📍 Address: 16192 Coastal Highway, Lewes, Delaware 19958, United States
🕒 Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
